cv96 Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and cv96 ("cv96", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at cv96.io. These Terms govern all access to and use of the cv96 platform, including but not limited to registration, account management, deposits, withdrawals, game participation, bonus claims, and customer support interactions.

cv96 operates as a safe and reliable online gaming platform committed to fair play, responsible gaming, and transparent operations. All games offered on cv96 utilise certified Random Number Generator (RNG) technology or live studio streams from internationally recognised game providers. SSL encryption is applied across the entire platform to protect player data and financial transactions.

These Terms apply to all users accessing cv96 from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. By using the platform, you acknowledge that these Terms are governed by applicable law and that you bear full responsibility for compliance with local regulations in your jurisdiction.

2. Eligibility

Access to and use of cv96 is strictly limited to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. cv96 enforces a strict minimum age policy. Individuals under 21 are not permitted to register, deposit, wager, or redeem bonuses on this platform.
• You are accessing cv96 voluntarily and entirely of your own free will.
• You are not a resident of or physically located in any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You have not previously been self-excluded from cv96 or had your account permanently closed by cv96 for violations of these Terms.
• You are not an employee, contractor, director, officer, or agent of cv96, nor an immediate family member of any such person.
• You have full legal capacity to enter into a binding agreement under the laws applicable to you.

cv96 reserves the right to request documentary proof of age and identity at any time. Accounts found to be registered by individuals under the age of 21 will be immediately suspended, all winnings will be forfeited, and any remaining real-money balance will be returned to the payment source used for the original deposit.

3. Account Registration

3.1 Single Account Policy

Each player is permitted to hold only one registered account on cv96. Operating multiple accounts — whether under the same name, same device, same IP address, or same payment method — constitutes a material breach of these Terms and will result in permanent suspension of all associated accounts. Any winnings accrued across duplicate accounts will be forfeited in full.

3.2 Accuracy of Information

You agree to provide accurate, current, and complete information during the registration process and to keep this information updated at all times. This includes your full legal name, date of birth, residential address, mobile number, and email address. cv96 is not liable for any losses arising from your failure to maintain accurate account information.

3.3 Account Verification (KYC)

cv96 may require identity verification (Know Your Customer, or "KYC") at any point, including at registration, before processing a withdrawal, or as part of an ongoing compliance review. Acceptable documents include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport
• Bangladesh driving licence
• Proof of address (utility bill, bank statement dated within 90 days)

Failure to provide satisfactory KYC documentation within the timeframe requested by cv96 may result in temporary account restrictions, withdrawal holds, or permanent account closure. Verified accounts benefit from faster withdrawal processing.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. Any activity carried out on your account using your credentials is deemed to have been carried out by you, regardless of whether that activity was authorised. You agree to notify cv96 support immediately upon discovering any unauthorised use of your account.

4. Deposits and Withdrawals

4.1 Supported Payment Methods

cv96 currently supports the following payment methods for deposits and withdrawals in Bangladeshi Taka (BDT):

• Mobile Financial Services: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay
• International Cards: Visa, Mastercard (issued by Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)

4.2 Deposit Terms

The minimum deposit amount is ৳500. Deposits made via bKash, Nagad, Rocket, and Upay are credited to your cv96 wallet instantly upon confirmation by the respective payment provider. cv96 does not charge a deposit fee; however, your mobile financial service provider may apply their own transaction charges in accordance with their standard fee schedule.

Deposits are made in Bangladeshi Taka (BDT). All wallet balances and wager amounts displayed on the cv96 platform are denominated in BDT unless otherwise stated. cv96 does not accept cryptocurrency deposits.

4.3 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals are processed to the same payment method used for the most recent verified deposit on your account, subject to successful KYC verification. cv96 does not charge a platform-side withdrawal fee; however, your payment provider's standard charges may apply.

Withdrawal requests are reviewed and processed within 1 to 4 business hours for fully verified accounts under normal operating conditions. Processing times may be extended during high-volume periods, system maintenance windows, or when additional verification is required. cv96 is not responsible for delays caused by the payment provider's processing infrastructure.

cv96 reserves the right to carry out enhanced due diligence on withdrawal requests that exceed certain thresholds or that arise from accounts with unusual wagering patterns. This may include requesting additional supporting documentation.

4.4 Dormant Accounts

An account is considered dormant if no login, deposit, withdrawal, or wagering activity has occurred for a continuous period of 12 months. cv96 reserves the right to deduct a monthly inactivity maintenance fee from dormant account balances after this period. Players will be notified by email prior to any fee deduction. Accounts with a zero balance that remain dormant for 24 months may be closed.

5. Bonuses and Promotions

5.1 General Bonus Terms

All bonuses, free bets, free spins, cashback offers, and promotional credits ("Bonuses") offered by cv96 are subject to the specific terms published alongside each promotion. In the event of a conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail.

5.2 Wagering Requirements

Unless otherwise stated, Bonus funds must be wagered a minimum of 20 times the combined bonus and deposit amount before any withdrawal can be made. Not all game types contribute equally to wagering requirements. Slot games typically contribute 100%, while live table games and sports betting may contribute at a reduced rate. Full contribution rates are published on each bonus's dedicated terms page.

5.3 Bonus Validity

Bonuses are valid for a specified period from the date of issue, after which they expire automatically along with any associated winnings generated from those bonus funds. Expired bonuses cannot be reinstated. Players are advised to review bonus expiry dates in their account dashboard.

5.4 Bonus Abuse

cv96 operates a zero-tolerance policy toward bonus abuse. This includes, but is not limited to, registering multiple accounts to claim the same welcome offer, placing opposing bets to guarantee a risk-free outcome (also known as "bonus arbitrage"), using automated scripts or bots to participate in promotions, and any form of coordinated exploitation of promotional terms. cv96 reserves the right to withhold bonus winnings and close accounts where abuse is detected.

6. Gameplay Rules

All games available on the cv96 platform are supplied by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The rules governing each game are determined by the respective provider and displayed within the game interface. Players are responsible for familiarising themselves with the rules of each game before wagering real money.

In the event of a technical malfunction, disconnection, or software error during gameplay, cv96's recorded game outcome shall be considered final and binding, subject to review by the relevant game provider. cv96 is not liable for losses caused by connectivity issues on the player's side.

Minimum and maximum bet limits apply to all games. These limits are set by the game provider and/or cv96 at our discretion and may vary by game, account tier, and promotional period. Bets placed in excess of the published maximum will be voided and the wagered amount returned to the account wallet.

7. Responsible Gaming

cv96 is committed to promoting responsible gambling. We provide the following tools to help players manage their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you deposit into your cv96 wallet.
• Loss Limits: Cap the maximum amount you are permitted to lose within a defined period.
• Session Time Limits: Set a maximum duration for each gaming session, after which you will be automatically logged out.
• Self-Exclusion: Temporarily or permanently exclude yourself from the cv96 platform. Exclusions take effect within 24 hours of a confirmed request.
• Reality Checks: Receive on-screen notifications at set intervals reminding you of the time elapsed and amount wagered during your current session.

If you believe that gambling is causing harm to yourself or others, we strongly encourage you to contact our support team at [email protected] or visit our dedicated Responsible Gaming page for further guidance and links to professional support organisations. cv96 is strictly for adults aged 21 and above.

8. Prohibited Conduct

The following activities are strictly prohibited on the cv96 platform and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Providing false, inaccurate, or misleading information during registration or KYC
• Registering or operating more than one account
• Using another person's account or payment method without their explicit consent
• Engaging in money laundering, fraud, or any other financial crime using the cv96 platform
• Using software, bots, scripts, or automated tools to gain an unfair advantage
• Exploiting software bugs, errors, or technical glitches to generate illegitimate winnings
• Collusion with other players to manipulate game outcomes
• Match-fixing or placing bets based on insider information in sports betting markets
• Attempting to reverse-engineer, hack, or disrupt the cv96 platform or its underlying infrastructure
• Harassing, threatening, or abusing cv96 staff or other players via any communication channel

9. Intellectual Property

All content on the cv96 platform, including but not limited to logos, trademarks, graphics, software, game interfaces, text, and design elements, is the exclusive intellectual property of cv96 or its licensed suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any cv96 content without prior written consent from cv96.

Game content provided by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective companies and is used by cv96 under licence. Any unauthorised use of provider game content is prohibited and may constitute a separate infringement of third-party rights.

10. Privacy and Data

cv96 collects and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering with cv96, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. cv96 does not sell personal data to third parties. Data is shared only with payment processors, game providers, and identity verification services strictly as necessary to operate the platform and comply with applicable law.

cv96 retains player account data for a minimum of five years following account closure, in accordance with record-keeping obligations. Players may submit data access or deletion requests to [email protected], subject to applicable legal retention requirements.

11. Limitation of Liability

To the maximum extent permitted by applicable law, cv96 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the cv96 platform, including but not limited to loss of profits, loss of data, or loss of goodwill. cv96's total aggregate liability to any player in respect of any claim arising from these Terms shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

cv96 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis. Players use cv96 at their own risk and are solely responsible for any losses incurred during gameplay.

12. Amendments to These Terms

cv96 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via email to the address on file, or by a prominent notice displayed upon login to the platform. Continued use of cv96 following the publication of revised Terms constitutes your acceptance of those changes. The date of the most recent revision is displayed at the top of this document. Players who do not agree with a revision may close their account and withdraw any remaining balance before the revised Terms take effect.

13. Termination

Either party may terminate the player account relationship at any time. Players may close their account by contacting cv96 support at [email protected]. Upon account closure initiated by the player, any real-money balance in the account wallet (excluding uncleared bonus funds subject to active wagering requirements) will be refunded to the player's verified payment method within five business days.

cv96 may suspend or permanently close any account at its sole discretion, including without limitation where a player has breached these Terms, where required by applicable law or regulatory authority, or where cv96 reasonably suspects fraudulent activity. In cases of fraud or material breach, cv96 reserves the right to withhold any remaining account balance pending investigation.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the cv96 support team. Our support team is available 24 hours a day, seven days a week.

Email: [email protected]

Response Time: We aim to respond to all written enquiries within 24 hours. For urgent account matters, live chat support is available directly within the platform after login.

These Terms & Conditions were last reviewed and updated on 1 January 2026. cv96 reserves the right to update these Terms at any time. Continued use of the platform constitutes acceptance of the current Terms.